Terms & Conditions
Please read these terms carefully. By using OmniCore's services or paying the one‑off design fee, you agree to the terms below.
Definitions
- Client — The individual or business purchasing website or app services from OmniCore.
- OmniCore — The service provider, owner of all website designs, systems, and intellectual property.
- Website — The digital product designed, built, and hosted by OmniCore for the Client.
- Hosting — The monthly service provided by OmniCore to keep the Client's website online.
- App — Any mobile application built by OmniCore for the Client.
One‑Off Design & Build Fee
The Client agrees to pay a one‑off fee for the design and build of their website.
This fee covers OmniCore's time, labour, design work, development, setup, and configuration.
This fee is non‑refundable once work has begun.
Hosting Fees
Hosting is charged at £10 per month, starting 1 month after the website goes live.
Hosting includes:
- Server space
- Maintenance
- Security updates
- Technical support
- Performance monitoring
Late hosting payments incur a £1 per day late fee.
Example: 3 days late = £13 total.
Hosting overdue by:
- 14 days may result in suspension
- 30 days may result in website removal
Domain Name Policy
4.1 Free First‑Year Domain
Every website includes one free domain name for 1 year, paid for by OmniCore.
4.2 Renewal
After the first year, renewal is £10 per year, payable before the renewal date.
4.3 Client-Owned Domains
If the Client already owns a domain:
- They may transfer it to OmniCore free of charge
- If they leave OmniCore, the domain will be transferred back free of charge
4.4 Leaving OmniCore After OmniCore Purchased the Domain
If OmniCore purchased the domain for the Client:
- The Client must repay the domain fee OmniCore incurred before the domain can be transferred
- This applies whether the Client leaves within or after 12 months
- All outstanding hosting fees, late fees, and domain repayment must be settled before transfer
Ownership of Website Design
OmniCore retains full ownership of all website designs, layouts, structures, systems, and code.
The Client receives usage rights while hosting with OmniCore.
If the Client wishes to own the design outright, they may purchase it for a £100 one‑off fee.
Once purchased, OmniCore will provide all necessary files and access.
Cancellation Policy
6.1 Leaving Within the First 12 Months
If the Client cancels within the first 12 months:
- They must pay the remaining hosting fees up to the 12‑month mark — (Example: cancelling after 5 months = 7 months hosting owed)
6.2 Leaving After 12 Months
After 12 months, the Client may cancel with 30 days' notice.
All outstanding balances must be paid before cancellation is completed.
Website Removal
Once hosting ends:
- The website will be taken offline
- All files remain the property of OmniCore unless the Client has purchased the design
- Any unpaid hosting fees or late fees must be settled before removal
Client Responsibilities
The Client agrees to:
- Provide accurate information and content
- Approve designs in a timely manner
- Pay invoices on time
- Maintain communication for updates or changes
OmniCore is not responsible for delays caused by missing information or slow responses.
Content Responsibility
The Client is fully responsible for all content uploaded to their website, including:
- Text
- Images
- Videos
- Products
- Legal compliance
OmniCore is not liable for:
- Copyright breaches
- Defamatory content
- Illegal content
- Misleading claims
- GDPR violations caused by Client content
Support & Fair Use
Hosting includes small edits such as:
- Text changes
- Image swaps
- Minor layout adjustments
Large edits or redesigns may incur additional fees.
Support is provided within reasonable limits. Excessive or repeated requests may require a support plan or additional charges.
Third‑Party Integrations
OmniCore is not responsible for failures caused by:
- Stripe
- PayPal
- Booking systems
- Plugins
- External APIs
- Third‑party hosting providers
Compatibility with third‑party tools is not guaranteed.
Updates to third‑party systems may require additional paid work.
SEO & Performance Disclaimer
OmniCore does not guarantee:
- Google rankings
- Search engine visibility
- Traffic levels
- Sales performance
SEO results depend on Client content, competition, and external factors outside OmniCore's control.
Backups & Data Loss
OmniCore maintains standard hosting backups, but:
- Backup frequency is not guaranteed
- Data restoration is not guaranteed
- OmniCore is not liable for data loss caused by server issues or Client actions
- The Client is responsible for exporting or backing up their own data
GDPR, Data Access & Privacy
14.1 Data Ownership
All customer data belongs to the Client. The Client is the data controller. OmniCore acts as a data processor only for hosting and maintenance.
14.2 OmniCore's Access
Once the site is live, OmniCore does not access Client data unless:
- The Client gives explicit consent
- Access is required for maintenance or edits
- Access is required by law
14.3 HMRC Requests
If HMRC requests access:
- OmniCore may provide access without Client consent
- OmniCore will inform the Client unless legally prohibited
14.4 Chargebacks
If the Client initiates a chargeback:
- OmniCore may provide all relevant data to banks or payment processors
- This includes sales records, transaction logs, and communication history
14.5 Security
OmniCore provides secure hosting but is not responsible for:
- Payment provider security
- Client-side data breaches
- GDPR compliance failures caused by the Client
Mobile App Fees & Policies
15.1 Apple & Google Fees
If the Client requests a mobile app:
- £79 Apple Developer Fee (annual)
- £25 Google Play Developer Fee (one‑off)
These fees:
- Are charged by Apple/Google
- Are not refundable
- Must be paid before app submission
15.2 App Ownership
The Client owns the app listing. OmniCore builds and maintains the app while hosting or app-support fees are active.
15.3 App Store Compliance
The Client is responsible for:
- App content
- Business information
- Compliance with Apple/Google policies
OmniCore cannot guarantee app approval.
Service Level & Uptime Disclaimer
OmniCore does not guarantee:
- 100% uptime
- Uninterrupted service
- Protection from third‑party outages
OmniCore is not liable for:
- Lost revenue
- Missed sales
- Downtime caused by hosting providers or external services
Changes to Pricing & Terms
OmniCore may update:
- Hosting prices
- Terms & Conditions
- Service offerings
Clients will receive 30 days' notice before changes take effect.
Termination for Misconduct
OmniCore may terminate services immediately if the Client engages in:
- Abuse or harassment
- Fraud
- Illegal activity
- Security risks
- Spam or harmful content
- Non‑payment
All outstanding fees must be paid before termination is completed.
Portfolio Usage
OmniCore may display the Client's website or app in its portfolio unless the Client requests otherwise.
Force Majeure
OmniCore is not liable for delays or failures caused by events outside its control, including:
- Natural disasters
- Power outages
- War
- Government restrictions
- Internet failures
Governing Law
These Terms & Conditions are governed by UK law.
Acceptance of Terms
By paying the one‑off fee or using OmniCore's services, the Client agrees to these Terms & Conditions.
Have a question about these terms? Message us and we'll happily walk you through anything.